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Helpdesk automation

Case for Automation

A helpdesk is a corporate software used to manage internal or external use or customer requests. In the case of manual helpdesk tickets management can become a laborious task for your team. Automation can help you accelerate your customer service workflows using email and messenger notifications, adding tags to tickets, incorporating varied fields in the forms, and generating structured and accurate reports.

Bot Activities
  • Creates helpdesk tickets from Excel entries
  • Adds tickets from a helpdesk system to CRM as tasks
  • Sends messenger notifications for new tickets 
  • Adds messages from a messenger as helpdesks tasks
  • Creates reports on closed helpdesk tickets
  • Tags helpdesk tickets statuses in an Excel spreadsheet
  • Sends reports on closed helpdesk tickets to stakeholders
Automated software

MS Excel

MS Outlook

Slack

Zendesk

🚀 Author
  • Electroneek
📒 Bot Family
  • Communications
💡 Tags
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