ElectroNeek Bot Library
Returns processing
Case for Automation
Returns processing is a complex and costly operation for any e-commerce organization. Apart from impacting your client relations, it can affect your entire supply chain as well as as your accounting. Returns processing requires a number of manual tasks, which can result in lost productivity, errors in data entry, and unanticipated expenses.
Bot Activities
- Logs into ERP and ecommerce systems from relevant accounts
- Extracts data on returns from e-commerce and ERP systems
- Executes processing of partial returns for an order
- Automates return approvals
- Adds returns information in Excel in a structured format
- Adds tags to returns based on product category or reason for return
- Triggers tasks for each return case based on predefined criteria
- Performs automated validation between systems
- Creates monthly reports on return statistics
- Emails stakeholders consolidated reports
Automated software
MS Excel
MS Outlook
Shopify
Related Blog Post
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