How Electrolux optimized scheduling
for the delivery fleet

TLDR

Electrolux’s global logistics fleet management team boosted their accounts and documents processing cycle, saved more than 14 000 FTE hours, and reduced the accounts receivable processing cycle by 10% with ElectroNeek bots

Background

Electrolux Group is a leading global appliance company. Electrolux products include refrigerators, dishwashers, washing machines, cookers, vacuum cleaners, air conditioners, and small domestic appliances. Electrolux Group is the only appliance manufacturer to offer complete solutions for consumers.


The brands, including Electrolux, sell around 60 million household products in more than 150 markets every year. Electrolux has been doing business since 1919.

Challenges

The Electrolux logistics team was facing challenges in managing the global logistics fleet used for household and professional equipment delivery. The main challenges were related to numerous time-consuming processes that team members executed manually in the backup. It led to drastically lowered fleet efficiency and lost productivity.

14000 FTE hours saved annually and accounts receivable processing cycle reduced by 10% with bots created in ElectroNeek Studio

A bot receives a list of completed orders and, based on the EXcel document data and the information on the M.Video portal, validates the delivery slots and hence assigns relevant delivery time.

The bot collects orders that have not yet been processed, or have been processed inaccurately from an Excel file. Then it reads the data from another Excel file and checks for available shipment time slots. As a further step, the bot checks the M Video website for the time slots when the order can be submitted and unloaded by the customer. 

The bot detects the best time for order shipment and delivery, based on the data received, time required for the shipment to the stock, order urgency, and marks slots both in the Excel and on the M.Video website (taking into account the predefined time offsets). The bot generates a report on the process completion, writes down the activities in the log and marks shipment time in the Excel Orders table.

ElectroNeek digital workforce automated:

 

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fleet management system backup and control procedures

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document creation and processing

Benefits

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Shorter accounts receivables processing cycle

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Improved fleet utilization (reduced asset downtime by 15%), leading to an increase in the whole logistics department operating efficiency

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14 000+ hours of manual work a year saved for the management team

The results and plans

With no changes to the current IT infrastructure, the Electrolux team built bots to automate data and document processing within the fleet management system. As a result, it reduced the payment cycle and led to cash growth in the first year. Automated document processing improved the accuracy of reporting, minimized the error rate, and improved planning quality.

Electrolux’s management team plans to build create more bots to improve operations efficiency across its departments.

💼 Company
  • Electrolux
📒 Industry
  • Manufacturing
🌏 Headquarters
  • Stockholm, Sweden
🤖 Bots
  • Delivery scheduling
  • Asset management
💡 Key Features
  • Desktop clicker
  • Browser automation
  • Spreadsheets automation
🚀 Automated software
  • SAP HANA
  • Chrome
  • Microsoft Excel
  • Microsoft Outlook
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