Pronto Insurance implemented ElectroNeek
to synchronize two custom IT systems

TLDR

ElectroNeek bots automated the process of data reconciliation between the existing corporate systems of Pronto Insurance that saved 2000+ FTE hours annually for insurance agents and eliminated overtime. 

Background

Pronto Insurance, founded in 1997, is a South Texas-based company located in Brownsville, Texas. The company has a focus on providing high-value insurance products and financial services with competitive pricing, superior claims handling, and excellent customer service.

Challenges

The insurance company had two separate systems for daily business operations. The team used one system for insurance case initiation and another one for processing these cases. Managers had to reconcile and validate data in two systems manually numerous times per day. It led to significant losses of time, delays in claims processing, and a vast number of discrepancies in the systems.

ElectroNeek bot saved 2000+ FTE hours annually for insurance agents and eliminated overtime

A custom bot automated the process of data reconciliation between the existing corporate systems. It constantly checked the 2 systems for updates and upon the new data upload, it made a copy of the relevant information and transferred it to another system.

Benefits of automation:
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Quicker claims processing led to a better client experience and better client retention

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No human factor and 0 error rate in the insurance cases processing

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2000+ hours/year saved for the entire department

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Elimination of overtime

The results and plans

Pronto Insurance successfully deployed ElectroNeek’s digital workforce to reconcile data between two corporate systems and it helped its employees to free significant amounts of time and reduce overtime. Access to relevant information also allowed the Pronto management team to accelerate the sales cycle, increase the volumes of cases processed, and build stronger relationships with its clients. Pronto Insurance considers implementing bots in some other departments in the future to accelerate the execution of repetitive tasks.

💼 Company
  • Pronto Insurance
📒 Industry
  • Insurance
🌏 Headquarters
  • Brownsville, Texas, United States
🤖 Bots
  • Insurance claims processing
  • Data checks
💡 Features
  • Spreadsheets automation
  • Software automation
🚀 Automated software
  • CRM
  • Microsoft Excel
Ready to build bots for the insurance operations? Start with ElectroNeek

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