Companies seeking to use Robotic Process Automation, Artificial Intelligence, and other next-gen technologies to transform for new opportunities have to overcome barriers to adoption. Gartner published a study that indicates that in order to succeed in implementation, it is vital to gain the proper skills and learn to focus. They also shared several predictions that help CIOs begin the transition to technology maturity, and we want to share the highlights.
According to Daryl Plummer, Distinguished VP Analyst and Gartner Fellow, Chief of Research, humanity have entered an age where people like testing technology in different scenarios. The use of RPA alone offers numerous options for changing the system a business can operate. It also improves the way people will be able to relate to one another and how they do their work.
The problem with this shift is that operationalizing digital ambitions is often harder than most companies imagine. Many barriers exist to hold back implementations at scale. There are not enough required skills, policies, and working methods that are not relevant anymore.
But these barriers are beginning to fall s technology matures, and the skills and ideas for implementing it begin to grow, it becomes easier to locate a point of “techquilibrium,” where digital needs balance with traditional business requirements. At this point of balance, organizations benefit from the use of technologies to solve real-world problems, rather than just POCs.
How are emerging technologies like RPA and AI moving past barriers and begin to scale?
“Focus” could be the most critical word in the process of technology maturity. As all types of companies learn to apply technologies in use cases that require scale, they discover the path forward from experimentation to everyday use. Barriers to widespread adoption of new technologies like RPA can range from skills to politics and often have little to do with how different technology is. The problem of technology application is in the vision to see how it should be used. Read more about scaling RPA here.
AI projects are moving from experimentation to real use cases, as programmed robots become more commonplace. But tools are at the lowest level of the totem pole in building lasting success. Higher up is the opportunity afforded by vertical industry application. As industries apply AI and other emerging technologies to solving long-held problems or creating innovation, the business case is made easier.
How are employee experiences changing the expectations and processes of work?
“The future of work” has become a phrase linked to changes in both expectations and experiences of everything from employee actions to educational processes. The use of technology to change experiences has always struggled to keep up with the way people can use technology.
Moreover, maintaining ethical standards for work and the use of technology will always remain at the forefront of innovation and the development of work.
- The impact of automation and artificial and augmented intelligence on the world of work cannot be overstated. The speed with which skills require updating or replacement continues to climb as workers confront environments in which some part of their work has been automated, or now involves the use of new technologies or equipment.
- In the digital workplace, the tools that employees use every day for working together, creating content, analyzing data, and consuming information are evolving. An ever-changing portfolio of cloud-based apps is replacing old collections of locally deployed personal and team productivity apps. The future of AI is often portrayed in terms of new and exotic feats, such as composing music or deep fake video, or facial recognition of entire crowds.
- What gets less attention is the way that AI is likely to slowly and gently seep into the existing day-to-day tasks of information workers. Robotic Process Automation mimics the actions that people do in front of a computer using a mouse and a keyboard to do daily office tasks like extracting information from an invoice or contract and entering data to a spreadsheet or CRM system. It allows employees to spend less time on routine and get more involved in more exciting, higher-value assignments that require strategic and analytical skills.
For instance, ElectroNeek is focused on the needs of IT professionals, so even junior IT folks can use it to build powerful automations in days. A single automated process with ElectroNeek can generate $100k-$250k in business impact due to significant time savings on the execution of repetitive tasks (bots work 10-100x faster than employees) and taking the human out of the loop. Unlike all other Robotic Process Automation vendors, we let customers automate as many processes as they want and run them concurrently, driving scaling costs to $0 (other vendors will charge for each procedure you automate and run simultaneously).