In this article we will dive deeper into ElectroNeek Robotic Process Automation for IT operations by giving you the definition of RPA for IT, revealing the key benefits of automation for IT teams, and providing the IT use cases for RPA projects by means of ElectroNeek bots.
What is Robotic Process Automation in IT services?
According to the latest prediction for the IT industry by Gartner, the pace of automation in IT is accelerating with more organizations switching to wholly automated value chains. To be more specific, Gartner experts predict that by 2024 enhancements in automatic remediation capabilities will transform 30% of IT operations efforts, from support to continuous engineering.
The predictions above sound relevant for 2021 too, as while the IT sector is constantly evolving there is still a myriad of tasks that IT professionals do manually. These tasks are typically of a repetitive nature, require interacting with usually slow legacy systems, and take enormous amounts of time to execute.
This description falls perfectly under the Robotic Process Automation category, as RPA is a technology that automates repetitive mundane tasks by imitating usual manual processes executed by humans.
Benefits of RPA for IT departments
What are the main advantages of RPA for IT departments? As IT departments are an integral part of digital transformation the accelerated RPA adoption leads to changes in employees’ functions.
Gartner predicts that by 2025, one in 10 technology leaders will find themselves leading customer experience for their organization.
Hence RPA for IT services means a mature and customer-centric approach for businesses. Apart from that, there are some more reasons why companies tend to incorporate RPA into their operations:
- Elimination of human errors
- Higher productivity and increased efficiency
- Flexibility and scalability of automated workflows
Uses of RPA in IT services
RPA scope in the IT industry depends on various factors including the company size and specifics.
However there 6 key areas where RPA can be used for IT services in almost all types of businesses:
- Employee onboarding
- Updating company systems
- Task tracking
- Data migration
- Helpdesk and support systems management
- Password management
What IT tasks can you automate through RPA software?
Below we provide you with an illustration of tasks that can be automated through RPA software.
Use case examples of RPA in IT industry
Use case 1. Data migration
A mid-sized accounting company faces the challenges of migrating a huge amount of data among multiple accounting and corporate systems. The task involves uploading and downloading the files of various formats and scopes of information. Apart from being time-consuming, it also causes errors.
An ElectroNeek bot automates data recognition. It opens relevant folders, picks up the necessary files, and uploads them to the required systems in the pre-defined order and category. It marks task statuses upon completion and notifies IT teams about it.
Use case 2. Account Management
Creating user accounts and processing user credentials as part of onboarding tasks takes over 1.5 hours from an IT team for a large law firm.
An ElectroNeek bot creates a user account by following the instructions. The bot grants a user with their credentials, sends notifications to IT and HR teams via email and marks task completion in the corporate system.
Use case 3: Password reset
A large manufacturing company’s IT department obtains over 120 passwords reset requests from employees on a daily basis. The task execution requires around 35% of IT staff members
An ElectroNeek bot automates the task by identifying user requests from the helpdesk. The bot logs in to the relevant application, resets the user password, and sends the notification with a new password to the user. Then it sends the status email to the IT team.
Use case 4: Helpdesk
A large oil and gas enterprise’s IT department struggles with countless amounts of user requests, which come from various company sources and communication channels. They spend from 2 to 3 hours inputting the requests’ details into IT systems, categorizing the requests, processing them, and marking completion statuses.
An ElectroNeek bot automates request processing and administration. It picks up requests from the relevant systems and inputs them into the central IT database. Text recognition allows categorizing requests and allocating them to the designated team members. Upon task completion, the bot sets statuses.
In this article, we’ve demonstrated how helpful ElectroNeek RPA can be for IT operations, revealed the key benefits of automation for IT teams, and given some use case examples.
While Robotic Process Automation is commonly perceived as a great supplementary tool to IT operations, it plays a crucial role in IT services delivery and the overall IT team’s performance.
For companies that think about their future, incorporating automation into their IT department’s daily routine is a fantastic opportunity to stand out from the crowd of ‘just fine’ companies and deliver sweeping results from both technological and customer satisfaction perspectives.
Start building bots for your IT department now and transform your business in just a few weeks with ElectroNeek.