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A multinational home appliance manufacturer, Electrolux, identified inefficiencies in their management of a global logistics fleet for the delivery of household and professional equipment. Numerous manual operations are completed in the backup system and account for up to 40% of the time spent by logistics managers. Thus, the delivery fleet was underutilized by 25%, so it processed fewer orders than its capacity.
Solution and results
The ElectroNeek robots imitate manager’s actions in spreadsheets, legacy, and homegrown IT solutions used by logistics managers. ElectroNeek automatically analyzes trucks’ workload tracked in the fleet management system, schedules truck routes, and manages downtimes. The robot also creates the necessary supporting documentation for the delivery, saving 14 000+ hours of manual work a year for the household delivery managers. As a result, delivery fleet utilization improved by more than 15%.
The leading producer of distilled spirits had a high share of repetitive manual operations in setting up IT infrastructure and onboarding new employees, including registration of hardware and business software installation. The dedicated team for new employee onboarding grew up quicker than the company headcount because the onboarding process had numerous bottlenecks due to the complexity of internal access rights. On average, one member of a dedicated IT team was able to onboard 1-2 new employees per day.
Solution and results
The robot developed on the ElectroNeek platform automatically installs necessary software on new employees’ machines and virtual desktops. The robot configures email, security settings, remote access rights, installs necessary themes, templates, and guides. As a result, one member of a dedicated IT team was able to onboard 6 new employees per day, reducing the onboarding process’s cost by 60%.
The global mining company received 100+ requests for spare parts and supplies prices a day. As there was no central point of contact to process all the requests, and the quote process had a high share of repetitive actions in CRM and ERP, more than 5% of applications were lost or in “idle” mode, creating a backlog of requests for the sales team.
Solution and results
Robots built on the ElectroNeek platform and managed with Orchestrator source pricing requests across multiple business units and centralize processing in a transparent environment with backlog and statuses available 24/7 for the sales team. Due to a significant reduction in manual data entry volume, business units save more than 20 000 hours of sales managers’ time per year. As a result, the company not only increased the efficiency of its sales but also improved its customer service by reducing average response time by 50%.
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Why clients in 20+ countries choose ElectroNeek
Most easy RPA
#1 on G2 and Capterra ease-of-use rankings because of its intuitive interface and advanced no-code/low-code features
Fastest to implement
Automatic process discovery, analytics, recommendations, ready-to-download bots and intelligent assistance with bot design
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Nik Shah, EY, Americas Innovation, Chief of Staff
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