Introduction
For MSPs, stress is inevitable in every job. Still, when it becomes too much, it can have drastic negative implications such as employees' poor health, employee turnover, less efficiency, and overall not suitable for any business. Many studies online have shown that stress is one of the top reasons for leaving a job.
The stress of routine tasks can play a significant role in an excellent employee leaving the MSP business. Reducing the burden of everyday tasks can improve the work-life balance of the staff and improve productivity and optimization of resources. The fact is stress, anxiety, and worry cannot be powered through as it can harm the bottom line of MSPs if the staff is pushed too harshly or even lack the resources to manage them.
It is crucial to have excellent stress management practices in place, never to get burnt out. Work-life balance is critical, and if there are too many routines, tedious tasks, things can go south fast.
Best practices for reducing stress in MSPs daily routine
Stress management is essential for MSPs that have a high workload and little time. There are numerous ways to reduce stress at work; below are some of the best practices in allowing MSPs to manage it effectively:
Delegate Tasks to Team Members
Often, employees or managers fear asking for help because they don't want to come off as incompetent. However, it's essential to help and work together as a team which makes deleting tasks very necessary. For example, if one employee gets stuck due to some circumstance, it can be delegated to another team member who can take on extra tasks.
It is important to note new technologies and the possibility of a virtual employee (Software bots) in areas too cumbersome for the team to perform. Understanding how to delegate tasks well is vital as it improves productivity and reduces the burden on everyone in the workplace.
Automate Repetitive Tasks
While delegation is a good idea, MSPs often face issues due to budget when they don't have enough staff members to delegate it, resulting in employees having to take on too much work. Here is where robotic process automation offers the best solution for automating tasks such as payroll, accounting, scheduling, and workflow management.
At ElectroNeek, we can create customized RPA solutions that fit your MSP's specific needs. Our support team offers round-the-clock support when needed to ensure your MSP deals with less stress and improves your productivity and client satisfaction by double what it would with other available options.
Time for Breaks
One of the leading causes of stress in the workplace is not taking enough breaks. MSPs need to engage their employees and ensure they take small breaks throughout the day. It might seem like time is being wasted, but it plays a crucial role in reducing the burden. Resting for five minutes can increase the overall productivity and therefore reduce errors further.
Fewer Interruptions Reduces Job Stress
The constant worry of any workforce is that they won't complete a day's work. There are many distractions, such as numerous phone calls, emails, and other members stopping by the desk. Hence, the team needs to schedule times to answer phone calls and emails to reduce stress as there will be minimum interruptions.
Allowing flexible Hours and Remote Working
Any workplace should never feel like a cell; the workforce can perform promptly and should get a chance to prove that. By letting the MSP's staff define the quality and timeliness of their work and only by punching in the clock. Hence, allowing flexibility and freedom makes it less stressful for the team and the whole business.
5 cases of how RPA can help reduce stress for MSPs
RPA is a great solution to reduce stress for MSPs as it automates the tiering tasks and creates more time for employees, ensuring they don't feel too overwhelmed. Here are five primary ways in which RPA reduces stress:
Low Human Error Rate: RPA, once implemented correctly, is very accurate and rarely leaves room for errors. When a human error inevitably does occur, it notifies the responsible team in real-time, so the issue gets fixed much quicker than a human tracking it manually. It essentially means less risk of mistakes resulting in less stress for the employees of an MSP.
Get to Work More Openly: Reporting to someone constantly and being reminded of deliverables leads to a lot of stress in the MSP workspace. In the end, employees focus more on meeting the deadline than the actual task itself, making it prone to more errors. Micromanagement often adds constraints and doesn't allow employees of an MSP to think freely and grow. RPA can help both employers and employees work freely by clearly specifying responsibilities and streamlining communication through notifications when necessary.
Better workflow organization: Combining all the workflows of an MSP and streamlining the processes across teams is vital. Here a well-structured and organized method is required for employees to work efficiently without any disruptions. It also makes it easier for managers to check up on employees without constant contact making it highly collaborative for everyone. Utilizing RPA in integration can ensure everything remains organized and runs smoothly without any confusion.
Repetitive tasks Become Redundant: RPA ensures repetitive tasks like filling reports, scheduling events, or even sending emails can have set templates, which essentially frees up a lot of time for employees. Hence, reducing stress and allowing for better time management.
Providing 24/7 Support: Automation gives attention to people. For instance, a chatbot can use natural language processing and sentiment analysis to analyze cognitive and behavioral understanding to offer personalized responses to individuals. In essence, such bots can chat with the staff and help them think more positively, and provide a safe place to vent when needed. The truth is automation isn't here to steal jobs but to help employees streamline their work and assist in complete work smartly rather than be cumbersome.
Conclusion
The fact is it's not all about the product or system, it's about the mental health of your workforce that is more important in the long run to sustain people and business for MSPs. Here, RPA can fulfill a vital role in managing stress for MSPs, which can reduce employee turnover and improve productivity.
ElectroNeek is one of the top RPA vendors for MSPs. Some of the partnered MSPs have reduced the stress of routine tasks for the workforce, scaled up, and gained way more business with ElectroNeek's network, expertise, and customized automation solution. You wouldn't even have to worry about licensing costs and documentation. If interested to have our team give you a demonstration, please get in touch with us.