This Service Level Agreement (the “SLA”) is provided by ElectroNeek to “MSP” customers of the ElectroNeek platform. Issue priorities defnitions: Incident Priority Incident Description Examples Urgent The application is not accessible. Critical business impact. No workaround available. It may include issues that materially affect data integrity or breach of security. High The application is operational [&hellip;]

ElectroNeek Customer Support Service Level Agreement for MSPs | ElectroNeek

Home