AUSTIN, TEXAS (December 7, 2022) –The only Robotic Process Automation (RPA) platform for IT Service Providers today announced a global reorganization and product transformation towards reducing time-to-value for customers and prospects, what previously was done with human-to-human interaction now can be done via products inside the platform.
From now and into 2023, ElectroNeek’s Sales, Marketing, Customer Success and Customer Support departments are reorganized on a level of two global hubs, West and East units, so they cover all the geographies where ElectroNeek operates and our customers and prospects are based. Historically, these departments grew in subregions, leading to growth inefficiencies and slower feedback loops for the introduction of new products.
Together with the moving customer interactions within the Platform, this will allow for a more robust approach to growing the customer base globally.
With the evolution of the RPA Platform and the reorganization of these departments, ElectroNeek decided to reduce the headcount in non-R&D and Product functions that enabled regional presence before. For ElectroNeek it means a 30% headcount reduction. Our ex-colleagues are true professionals and we support them with an “exit journey”. We wish them the best in their future endeavors.
Effective December 9, Dmitry Karpov, company Co-Founder, and current Chief Strategy Officer, will take the role of Chief Product Officer, strengthening the connection between R&D and go-to-market functions, and expanding product roadmap to new areas essential for IT Service companies' success in internal RPA implementation and for building and monetizing Automation Services for own clients.