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RPA for Managed Service Providers

Learn how robotic process automation (RPA) enables managed service providers to increase their value, build recurring revenue flows, and deliver digital transformation to a wider audience of clients.

The future of work is automation, and
the future of automation is service-based

Process automation stopped being a prerogative of big-time corporations only. The trend of RPA technology democratization started to unfold not so long ago — in 2020 — however, we’re already witnessing the technology expanding to smaller businesses. It happens largely thanks to the step-by-step shift from buying expensive licenses to building partnerships with managed service providers. Automation-as-a-service solutions help companies quickly get their RPA projects up and running, on the one hand, while avoiding costly upfront technology investments on the other.

What is automation-as-a-service,
and how does it work?

As the name implies, Automation-as-a-Service provides subscription-based robotic process automation. For a certain monthly or yearly fee, managed service providers automate repetitive processes for their clients with the help of software robots. An optimal RPA subscription is a bundle of three basic services: developing bots, orchestrating, and maintaining automated workflows.

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Bot development

Turning rule-based business processes into executable algorithms: software robots.

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Bot maintenance

Modifying software robots when the processes or underlying interfaces change.

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Workflows orchestration

Managing the automation ecosystem and connecting bots with the rest of the client’s infrastructure.

Hitch a ride on an emerging trend:
Why MSPs should include RPA in their services

As RPA technology shifts towards wider availability, managed service providers become the trailblazers of this change. Still, less than 3% of managed service providers offer RPA to their clients so far. This represents an opportunity for MSPs to be among the first to enter the automation services market while it’s still young, and establish their presence. But there’s more.

Capability to build recurring revenue streams

Today, we’re witnessing a boost in a subscription economy where customers expect lower payments and predictable future costs. MSPs can now meet this expectation and provide their automation services on such a basis. As a result, they gain more clients since it’s easier to win smaller regular commits rather than huge upfront investments.

Availability of talent for hire

Democratization of RPA concerns not only business models but also automation tools. The next-gen RPA platforms, such as ElectroNeek, provide both ease-of-use and advanced capabilities for development. As automation is no longer a headache, by choosing the right vendor, you’ll also solve the challenge with RPA talent: become able to turn even a junior developer into an RPA pro in weeks.

How RPA managed service provider model work

Introducing the next-gen RPA platform

RPA services portfolio

  • Corporate strategy, roadmap, and prioritization
  • Governance model
  • Technology immersion days and executive training
  • KPI and performance management
  • ROI assessment
  • Hiring aid

Strategy services

What: Helping clients to kick-off and regularly refresh automation initiatives.

Why: To increase predictability, minimize time to value, and maximize ROI for a client.

The result: You get executive buy-in, secure resources, and start building a long-term business case for the client Center of Excellence.

  • Task and process mining
  • Process mapping
  • Process analytics and optimization
  • Requirements capture
  • Discovery workshops

Process discovery, mapping, and analysis

What: Helping clients identify high-impact processes for automation and finding quick wins.

Why: To minimize time to value, maximize clients’ ROI, and identify areas for change management.

The result: You find quick wins that pay off in 1-2 months and identify the most promising processes that will require several RPA bot licenses upon implementation.

  • Vendor selection
  • Solution design and documentation
  • Bots development and testing
  • Bots integration
  • User training

Solution design

What: Automating repetitive rule-based tasks.

Why: To minimize clients’ future expenses on the automated process.

The result: You maximize the level of recurring services to meet clients’ objectives.

Gain a wide range of RPA-based service opportunities service opportunities



Create assistants to help employees get information.



Easily move all the data to new platforms and systems.

Document parsing

& management

Apply RPA for various parsing tasks.



Bring operational excellence when working with corporate systems.

Data entry

& extraction

Automate all data entry and extraction and easily move them between systems.



Connect and augment legacy and homegrown applications.

Getting started with
an automation-as-a-service business

The automation-as-a-service model offers significant benefits to both MSPs and their clients. MSPs become a part of a subscription economy to build new, reliable revenue streams. End-clients enhance their human resources and increase productivity without establishing IT departments and significant upfront investments.

Leveraging all the advantages of RPA and making it accessible for businesses of any scale, ElectroNeek brings RPA-as-a-Service to life through an innovative MSP-centered offering.

Ready to take the next step on your RPA journey?