Support Ticket Routing and Resolution

Connect seamlessly to your support helpdesk via API or through User Interface Automation, ensuring reliable access to incoming tickets and real-time data updates.

Automatically activate your bots as soon as a new ticket is received. This instant action ensures that no ticket goes unnoticed and begins the resolution process without delay.

Utilize Easley AI to analyze the contents of each ticket, efficiently determining the nature and urgency of the request, which aids in quicker, more accurate ticket processing.

Use sophisticated automation tools to swiftly categorize tickets as they come in. This rapid identification helps prioritize urgent requests, ensuring they receive the immediate attention they require.

Implement a predefined ruleset to automatically decide the next steps for each ticket. Whether a ticket needs escalation or can be resolved directly influences the workflow efficiency.

If a ticket requires more personalized attention, our system automatically escalates it to the right human operator. This ensures that more complex issues are handled effectively, maintaining high-quality support.

Let our system automatically handle standard Tier 1 requests by assigning them to specialized bots. This not only speeds up resolution times but also frees up your support staff to focus on more complex issues.

Enhance your Service Level Agreements (SLA) by significantly reducing response times through efficient, automated processes that ensure quick ticket handling.

Improve Customer Satisfaction (CSAT) scores by addressing and resolving issues much faster, leveraging the full potential of automation to meet and exceed customer expectations.