Top 10 Vendors for Managed Service Providers in 2021

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    Introduction

    The relationship between a Managed Service Provider (MSP) and a vendor is a strategic partnership. Today, MSPs are finding themselves at the forefront of IT innovation; they must stay relevant and ride this wave of change. As their clients demand the most comprehensive solutions for better outcomes, only trusted vendors can help these MSPs overcome this challenge. They can help MSPs develop, reduce customer loss, and increase recurring revenue by offering cutting-edge technologies, convenient terms, flexible deployment options, high-end support, and training. 


    A proactive vendor is an essential partner for an MSP (Managed Service Provider) to make the digital transition and fulfill its clients’ demands effortlessly. It will help an MSP concentrate on what it can do best without any financial and administrative pitfalls.


    Introduction

    Top Global Strategic Partners for MSPs in 2021

    Category: Robotic Process Automation

    Category: Business Continuity and Disaster Recovery (BCDR)

    Category: IT Management Solution

    Category: Business Process Automation

    Category: Professional Services Automation (PSA)

    Category: Remote Monitoring and Management (RMM)

    Conclusion

    Top Global Strategic Partners for MSPs in 2021

    This article will review the top ten vendors for Managed Service Providers globally, based on their target customers, products, pricing models, and advantages. If you are in the process of selecting a vendor, this article will help you understand a bit more about these vendors before you meet them and evaluate which MSP automation solution will be right for you.

    Category: Robotic Process Automation

    ElectroNeek 

    ElectroNeek is an award-winning RPA vendor known for its innovative and easy-to-use RPA platform and Manage Service Provider-friendly model. Founded in 2019, It is one of the fastest-growing RPA vendors in terms of revenue and partner network. During 2020, ElectroNeek witnessed impressive growth in its license revenues, i.e., around 200% percent. 

    ElectroNeek is on a mission to accelerate the mass adoption of RPA by offering innovative and affordable products for MSPs to serve their clients better. According to a Deloitte Global RPA survey, more than 50 percent of its respondents have initiated their RPA journey. The responsibility to enhance the adoption level lies on the shoulders of MSPs, which offer better services in infrastructure for IT transitions, round-the-clock remote support, improved security, detailed analytics and reporting, and better packages. 

    ElectroNeek is the only MSP-focused vendor that can help them fulfill all these client demands without compromising on quality and better pricing.

    Target customers

    ElectroNeek’s primary customers are:

    The company has more than 250 partners globally, including Fortune 500 companies. An ElectroNeek’s business model (to be revealed furthermore) gives MSPs an invaluable opportunity to get access to the blue ocean of small and medium-sized companies. Affordability for SMBs is one of the advantages that most RPA vendors cannot provide to their partners while offering costly MSP automation software and minimum margins.

    Products

    ElectroNeek’s diverse and expanding portfolio includes:

    Pricing model

    ElectroNeek does not follow the traditional MSP pricing model; it is an MSP-friendly vendor with a focus to help its partner increase their revenue by controlling their costs in terms of technicians, bots development, and software license. It also offers considerable cost savings when it comes to the pricing of its products. While ElectroNeek provides a free trial, quotation-based pricing, and subscription, we present some information to give you an idea.

    Advantages

    Besides these advantages, ElectroNeek is building an MSP ecosystem to help its partner deliver the best services. It also offers a multi-tiered Global Partnership program that provides all the tools and resources that MSPs can use to develop their RPA, win more deals, and build a loyal customer base, including marketing and sales support.

    To learn more about our products, get in touch with us today!

    Category: Business Continuity and Disaster Recovery (BCDR)

    Datto

    Datto, a cybersecurity and data backup company, offers a complete hardware and software system for backup, disaster recovery, and business continuity. It was founded in 2007, and it got acquired by Vista Equity Partners in late 2017 and merged with AutoTask Corporation (a Vista portfolio company). 

    Target customers

    Datto’s primary customers are IT Services MSPs. It has around 17000+ partners globally (all channel-based). Distribution-wise, 68% of these are in North America, 23% in the EMEA/UK region, and 9% in the APAC.

    Products

    The Datto products (hardware and software) portfolio includes:

    Pricing model

    Datto offers tailored pricing plans (subscriptions) to help its partner MSPs build recurring revenue. So, we can’t estimate the pricing range regarding setup expenditure (for the RPA system), maintenance costs, and vendor license fees. 

    To give you an idea about the pricing models and free trials, we present some information:

    Advantages

    Category: IT Management Solution

    Kaseya

    Kaseya is a provider of I.T. management solutions for I.T. service providers and enterprise clients. Kaseya software is offered as on-premise and cloud solutions to control all information systems centrally, automate business functions, and manage distributed and remote environments. The company’s U.S. headquarters is in Miami, Florida.

    Target customers

    Kaseya targets enterprise clients (their IT departments) and IT services MSPs. Most of the company’s clients are from the Computer Software (27%) and Information Technology and Services industry (22%). More than 60% of Kaseya clients are based in the U.S., followed by the UK, India, and Australia.

    Products

    Kaseya’s product portfolio includes:

    Pricing model

    Kaseya offers no information about its pricing plans. While we can’t estimate the price range, we can offer some ideas about trial versions and pricing models:

    Advantages

    N-able MSP Manager (previously SolarWinds MSP Manager)

    The N-able MSP Manager is a one-stop solution designed for I.T. Service Management companies and integrates a robust PSA, ticketing system, billing and operations board, and many other features. The MSP manager can integrate with N-able other products such as N-able RMM and N-able N-central to enable the service companies to enhance team productivity and improve customer service.

    Target customers

    N-able MSP Manager is targeted towards IT Service Management companies catering to small and medium businesses.

    Products

    The N-able MSP Manager is one of the top products among N-able’s wide range of solutions. The N-able RMM and N-able Central are robust Remote monitoring and management platforms.

    Passportal, Mail Assure, and Endpoint Detection and Response are security solutions. 

    The N-able Backup is an efficient backup solution. 

    The N-able MSP Manager and Take Control offer service providers an extra advantage by speeding up the service and issue resolution customers want.  

    Pricing model

    The vendor has not revealed the price of the software, and you will need to contact them directly to get a quote. N-able offers a 15-day free trial of the software but no free version.

    Advantages

    Category: Business Process Automation

    ConnectWise

    ConnectWise offers a business management and process automation platform to help streamline an enterprise’s operations with real-time visibility, access all information in a single place, automate business processes, and enhance the quality of customer support. The platform integrates a CRM, help desk, business analytics, sales, marketing, project management, and many more. 

    Target customers

    ConnectWise platform is mainly used by Technology Solution Providers (TSPs) globally. Most ConnectWise clients are based in the U.S. in the IT and Service industry (30%) and Computer Software (27%). 

    Products

    ConnectWise Key product categories are:

    Pricing model

    ConnectWise has not revealed many of its products’ prices, so it is better to request a quote directly from them.

    Advantages

    Accelo

    Accelo is an automation platform for enterprises–it is a solution that helps companies manage the needs of sales teams, project management, and progress, ticket management, budget management, assistance, etc., in one place. There are various Accelo modules to access different functionalities such as sales and marketing, customer portal, contacts, email and collaboration, planning, marketing campaigns, etc.

    Target customers

    Accelo’s primary customers are service-based companies and agencies. Most of its clients are from Computer Software (19%), IT and Services (19%), Marketing and advertising (11%), and Internet, Accounting, and Design segments. Most Accelo customers are US-based (48%), followed by Australia (20%) and the UK (9%). 

    Products

    Accelo offers a wide range of modules for:

    Pricing model

    Prices for Accelo’s modules start from $39 USD per user/month for a yearly plan. The company also offers a 14-day trial version for its products. Customized plans are available on request.

    Advantages

    Category: Professional Services Automation (PSA)

    Computicate

    Computicate offers a SaaS-based Professional Services Automation (PSA) solution for IT service providers and other outsourced third-party companies. 

    Computicate PSA allows users to have complete control of their managed service business. 

    The users have a real-time overview of several performance metrics such as financial performance, customer satisfaction, service levels, utilization, etc. Computicate PSA also includes sales and CRM tools.

    Target customers

    Computicate main customers are small and mid-sized providers of managed services for SMBs, employing around 35 people.

    Products

    Computicate PSA is a mobile responsive solution with several tools such as customer management, time tracking, check-ins, inventory tracking, billing, quoting, etc. 

    Pricing model

    Computicate offers flexible pricing packages per user in three different currencies- USD, EUR, and AUD. Users can choose between a pay-as-you-go/monthly, annual, and a 3-year package. All plans offer a free trial version, but there is no free version.

    Advantages

    Halo PSA

    HaloPSA, developed by Halo Services Solutions, is an intuitive cloud-based and on-premise PSA solution that allows service providers to manage their operations from one centralized system. Halo Service Solutions offers three products– HaloPSA ( for service providers), HaloITSM (for IT Teams), and Halo Service Desk (to manage workflows).

    Target customers

    HaloPSA’s primary customers are IT service providers who cater to startups, Enterprises, and SMEs.

    Products

    HaloPSA is specifically designed for service providers and offers billing and invoicing, collaboration tools, CRM, quote management, automation, project management, proposal management, document management, portfolio management, time and expense tracking, etc.  

    HaloITSM is an ITIL-aligned (IT Infrastructure Library) solution that enables teams to deliver excellent services to employees and customers.

    Halo Service Desk is a cloud-based platform for IT teams and businesses to plan, track, and manage workflows. 

    Pricing model

    HaloPSA offers a concurrent pricing model, which means service providers will pay based on how many people will use the software simultaneously.

    The starting price of HaloPSA for a team of three starts from $65 USD per month per user. You may also select the annual plan and pay only $55 USD per month per user (billed annually). The cost further reduces with the increase in team size, such as paying $35 USD for a team of 26-50 employees and $25 USD for a team of 100+ employees. 

    HaloPSA also offers a 30-day trial version, but there is no free version available.

    Similarly, the prices of HaloITSM and Halo Service Desk follow the same pricing model, and the cost decreases as the number of agents increase.

    Advantages

    Category: Remote Monitoring and Management (RMM)

    Pulseway

    Pulseway, developed by MMSOFT Design Limited, is a mobile-first monitoring and management platform for servers and workstations running Windows, Linux, Mac operating systems, SNMP devices (routers, switches, printers, etc.) as well as applications on these devices.

    Target customers

    Pulseway is targeted towards mid-market enterprises (IT departments), IT services MSPs, and System Administrators. The company boasts more than six thousand clients in over eighty countries.

    Products

    Pulseway is a comprehensive solution that includes RMM, PSA, Backup, and antivirus. 

    Pricing model

    Pulseway offers flexible tiered pricing based on the systems or endpoint to be monitored/managed. It offers monthly, yearly, and a 3-year plan with discounts for longer commitments. Pulsaway also provides a 14-day trial version that includes RMM, Network Monitoring, PSA, Patch Management, and a free version. Users can also add extra-cost features–Endpoint virus protection, patch management, network monitoring, etc. that will increase the cost. 

    Advantages

    Atera

    Atera is a remote monitoring and management software that combines customer service features such as satisfaction surveys, ticketing to help IT service providers stay on top of their network and client relationships. Atera offers the typical RMM functions, billing and invoicing support, contract and service level agreement management, and integration with several apps, making it an all-inclusive solution for IT management.

    Target customers

    Atera’s main clients are IT service providers catering to SMBs, IT Teams, and IT consultants.  

    Products

    Atera is an all-in-one RMM suite that includes built-in PSA, IT automation, remote access patch management, alerts, chart reports, helpdesk, ticketing, billing, and many other features.

    Pricing model

    Atera’s pricing is straightforward and based on per technician without any limits on monitored servers or workstations. It offers three plans– Pro, Growth, and Power with Pro plan starting from $89 USD per month per technician (billed monthly). If you choose annual billing, the cost reduces further to $79 USD per month per technician. All three plans offer a trial version but no free version.

    Advantages

    Conclusion

    This article offered information on the top global vendors for service providers. It will be challenging to rank them as they do not fall into one category. The only top-ranking automation vendor making its way into our list is ElectroNeek.

    Among these vendors, ElectroNeek is undoubtedly the only MSP-friendly vendor. It does not simply claim that MSPs will win more clients and grow their business because:

    The points above testify that other vendors can hardly impress MSPs as much as ElectroNeek with substantive evidence of successful projects completion and considerable cost-savings. 

    So, if you are planning to jump on the automation bandwagon, you should only partner with a reliable vendor to start your RPA practice. Contact us to know how ElectroNeek can help you start or expand your RPA practice.