Self-Service IT Helpdesk
Set up friendly web-based Forms for any employee to automatically diagnose and solve common IT issues, only involving IT professionals when absolutely necessary.
IT
RPA & Integrations, Process Management
Any system
Case Description
Managing routine IT issues can drain resources, with IT departments often spending valuable time on tasks that users themselves could easily resolve. With ElectroNeek, employees can take control of resolving frequent technical problems through a user-friendly, automated process.
This solution diagnoses common IT issues using web-based forms and predefined logic and implements or suggests immediate fixes. This reduces downtime, allowing IT professionals to focus on more complex tasks. Automating the helpdesk minimizes unnecessary IT involvement and boosts overall efficiency.
Use Case Highlights
Employees access the automation through a web-based form, where they can describe their issue or choose from a predefined list of common problems.
The form triggers a diagnostic workflow that automatically gathers relevant system information (e.g., device status, network connectivity) from the user’s machine.
Using predefined rules and logic, the system identifies possible solutions for the reported issue.
Depending on the solutions, a bot can be triggered to automatically apply it, or a suggestion can be shared for the employee to follow.
If the issue can’t be solved with the initial steps, the request is escalated to an IT professional by automatically generating a support ticket, including all diagnostic information.
IT professionals only intervene when necessary, allowing the automation to handle routine issues automatically.
All issues and solutions are logged for future reference, helping to continuously improve efficiency and enabling the IT team to focus on strategic projects.
Try ElectroNeek Today!
Elevate your business with state-of-the-art automation technology, crafted to improve efficiency and streamline key operational tasks..
