Best RPA (Robotics Process Automation) Tools in 2020

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    Robotic process automation market is an extremely dynamic environment nowadays.  RPA future in 2020 seems competitive and no one could deny that for vendors, it gets more and more challenging to keep up with the pace of developments in RPA in 2020. 

    But what about customers thrashing around “best rpa software 2020” and “top rpa tools 2020” headlines? Which robotic process automation platform should they choose? And, what’s more, how?

    In this article, we will try to answer these questions and provide you with the list of top 10 RPA tools that can be efficiently used in various industries and company sizes. 


    Let’s start with definitions and areas of consideration. 

    What is RPA?

    Robotic Process Automation is a technology that uses bots to mimic human’s repetitive, mundane tasks within computer systems. It allows people to execute daily business operations more productively and efficiently.  

    What are the advantages of using RPA tools?

    It becomes a common practice today to use RPA tools in a company’s daily routine. Mostly it is due to the absolute advantages of technology. The most important ones are as follows:

    1. Saving time, resources. Allows employees to work on more value-added tasks
    2. Streamlining business processes and assisting in a company’s digitization strategy implementation
    3. Prioritizing activities that require creativity and analytical thinking.

    Which factors should you consider while selecting a RPA software?

    The RPA vendor market is expanding rapidly. It is no wonder that choosing the technology that would ideally suit your business needs would be challenging. We can address various factors in the selection process. However, G2 RPA platforms’ satisfaction score lists three significant criteria that customers value the most while using RPA:

    1. Ease of Use
    2. Meeting Requirements
    3. Ease of Doing Business with

    A G2 algorithm calculates the first factor (usability) based on satisfaction ratings encompassing the ease of product administration and whether it fully meets the business requirements. According to G2, the top 10 RPA vendors with the highest ease of use among customers are the following:

    list of the top 10 rpa tools

    Apart from the usability, some other components can help you decide on the right solution for your business, for example, the price, the scalability of the products, and the technical nuances.

    In this article, we took a closer look at some of the top vendors from the G2 highest ranking. To make the list more diversified and objective, we added some other solutions that have proven to be no less efficient according to various industry expert opinions.

     List of top 10 RPA tools 2020

    1. ElectroNeek

    We have put ElectroNeek first due to the combination of advantages acknowledged by the biggest technology ranking agencies, i.e.:

    Stability and adaptivity
    A digital workforce adaptive to changes in GUI element properties

    Best Developer experience
    Wide range of functions, better UX for developers

    High speed of development
    50% faster workflow development, benchmarked against any other RPA

    Simple workflow scheduling
    Built-in local scheduling, no need for Orchestrator for local tasks

    Due to these factors, ElectroNeek has gained acknowledgment by various ranking agencies:

    • Best UX by G2 and Capterra
    • Top 5 RPA globally by Gartner
    • Top RPA Aspirant by Everest Group
    • Member of a Plug & Play family

    There is one more factor that stands ElectroNeek out of its competitors:

    A disruptive business model: ElectroNeek charges only for Studio IDE license and allows for building limitless bots at no costs. The price of the Studio is 400$ per month.

    Packages:

    • Team package
    • Business
    • Corporate

    Free offerings: Free Online Academy, Community forum and Knowledge base

    Functionality: 

    • Key components: Documents Hub (drag and drop tools to process documents’ data from on-premise and web-based applications), Productivity Analytics (an analytical tool for automation scope estimation), Studio IDE (a tool to quickly build powerful desktop and browser automations in a no-code/low-code environment), Orchestrator (scheduling and monitoring all the automated workflows in one place).
    • Compatible with almost all applications 
    • Integrated with Yandex Vision OCR-system. 

    Clients: PwC, IBS, Softline, Beluga, Electrolux

    2. Automation Anywhere

    Target audience: mid and large size companies (banking, finance, IT, telecom, healthcare)

    Pricing:

    • License fee: $5000
    • Free offerings: 30-days trial

    Functionality:

    • Digital workforce platform focused on the operations connected with the purchase, payment, claims processing, human resources management.
    • ML-based OCR, analytical tools, integration with legacy systems
    • Coding skills: The basic bots are easy to be deployed, the more advanced bots deployment require XML and C#

    Clients: Google, Siemens, Cisco, Dell, MasterCard

    3. BluePrism

    Target audience: large size companies (healthcare, telecom, media, manufacturing)

    Pricing:

    • Fees: $15 000 – $18 000
    • Free offerings: not provided

    Functionality:

    • Built on Microsoft .NET Framework, automates any application, and can be integrated with any platforms (Java, WPF, Windows). Robots are used only for back-office automation. 

    Clients: O2, Walgreen, Heineken.

    4. HelpSystems

    Target audience: mid and large size companies (banking, finance, insurance healthcare)

    Pricing:

    Packages:

    • Small-scale RPA $3,600 / year
    • Scalable RPA $15,000 / year
    • Unlimited RPA $90,000

    Free offerings: not provided

    Functionality:

    • Digital workforce platform with bots extracting, manipulating, utilizing data from various sources. 
    • Has a lot of integrations, including Microsoft AWS, visrtualization saoftwares ESX, Player, ESXi, cloud systems, and enhanced OCR tools.

    Clients: Trans World Entertainment, Columbia Sportswear, KEHE Distributors, Carter Bank

    5. Kofax

    Target audience: mid and large companies (finance, logistics, insurance, healthcare, public administration)

    Pricing:

    • Fees: on request
    • Free offerings: 90-days trial

    Functionality: 

    • Minimizes repetitive tasks, such as data input and output, data reconciliation, various systems interactions.
    • Can be integrated into multiple categories of systems: CRM, ERP, ECM и BPM, based on Java and .NET., a low-code tool allowing fast bot creation.

    Clients: Skipton Building Society, Myhealth Medical Group, HMI

    6. Nice

    Target audience: mid and large size companies

    Pricing:

    • Fees: on request
    • Free: not provided

    Functionality:

    • Key components: Building Centers of Excellence (supervising and governance of the entire automation process), Nice Robotic Automation platform (used for enhanced AI-based OCR, chatbots, and ML), automation of both front and back office.

    Clients: Asurion, Northwest Mutual, TASK WFM QC

    7. Pega Systems

    Target audience: mid and large size companies (public administration, machinery, telecom, banking)

    Pricing:

    • Fees: Monthly $350 per robot and $10 800 for a perpetual license + additional payments for ML services 
    • Free offerings: 30-days trial

    Functionality:

    • Automates repetitive tasks, such as customers and employees onboarding, accounts reconciliation, data processing and updating, and OCR. 
    • Provides cloud solutions only and can be integrated with Windows, Linux и Mac.

    Clients: Vodafone Spain, Siemens, Transavia Airlines

    8. Softomotive

    Target audience: mid and large size companies 

    Pricing:

    • Fees: on request
    • Free offerings: not provided

    Functionality:

    • Key components: WinAutomation (RPA software robots creation tool), ProcessRobot (enhanced automation with cognitive tools). 
    • ProcessRobot supports Java, HTML5, Microsoft, .NET, Silverlight, WPF, Citrix and all major web browsers: Internet Explorer, Mozilla Firefox, Google Chrome. 
    • OCR tools: ABBYY Flexicapture, Google Tesseract, Microsoft MODI

    Clients: IBM, Siemens, Xerox и Teva

    9. UiPath

    Target audience: mid and large size companies

    Pricing

    • License fee for UIPath Studio: $3000/per year
    • License fee for UIPath Orchestrator: $20 000/per year
    • Attended bot price: $1200/per year
    • Unattended — $8000/per year

    Free offerings: training, 60 days trial, UiPath Community Edition (a version for scientific professionals and small companies with annual turnover under $5 mln)

    Functionality:

    • Key components: Studio (scenarios development tool), Robot (scenarios execution), Orchestrator (management tool)
    • Visualisation: GUI based on Microsoft, includes Elasticsearch, Kibana, Tableau visualization tools, Cyberark for account data management.
    • Data processing tools: partners with NLP, ML and IOCR vendors

    Clients: Atos, PWC, Lufthansa, HP, DHL

    10. WorkFusion

    Target audience: small, mid and large companies (finance, insurance, healthcare, manufacturing, telecom)

    Pricing:

    • Fees: on request
    • Free: 30-days trial, beginners version, training

    Functionality:

    • Key components: RPA Express Starter (for individuals), RPA Express PRO (for small companies) и Smart Process Automation (for large companies). Depending on the package, you receive access to primary or enhanced functionality.
    • Automates any applications, including corporate softwares: Citrix, Office, Oracle и SAP, for front and back office.
    • RPA Recorder (recording of the logs and activities)
    • Online and mobile chatbots 

    Clients: Scotiabank, Deutsche Bank, Polaris Transportation

    Conclusion

    As you could see, there are a plethora of really reliable tools in an RPA world. Certainly, it is quite challenging to compare them, since dependent on a business scale and needs, various factors can be encountered.

    Yet G2 rating lends a helping hand here again. Based on a number of criteria, such as: technology specifics (attended and unattended automation), safety aspect (data and product security), enhanced automation tools (Intelligent Automation or other innovative tools) there are top RPA vendors by G2:

    top 10 rpa tools in 2020

    And below we provide you with a comparison grid among 4 of them (we selected them based on the 3 factors listed at the beginning of the article: ease of use, meeting requirements and ease of doing business with):

    best rpa tools in 2020
    bebesbest

    Though Electroneek leads in multiple aspects in the grid above, it should be noted that each solution presented above has its exclusive advantages. Those advantages could be revealed only after you dig really deep into them. And considering the free offerings, most of the vendors provide to the business nowadays, booking a demo can be an excellent try to start your automation journey. 

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