ElectroNeek Bot Library

Change approval

Case for Automation

Change management is a key IT department function that includes multiple processes associated with managing the life cycle of internal and external changes to IT services.

Compliance managers work with external change approval boards to ensure that all changes are compliant with the requirements. This complex process involves coordination among teams, multiple rounds of testing, and comprehensive monitoring before approval can be granted.

It becomes even more complex when performed manually.

Bot Activities
  • Creates change approval applications 
  • Checks change approval applications for proper fulfillment
  • Executes required changes in applications
  • Categorizes incoming requests 
  • Administrates tickets and tasks in Jira and Zendesk
  • Notifies DevOps teams on change approval request status
Automated software

Jira

MS Excel

MS Outlook

Zendesk

🚀 Author
  • Electroneek
📒 Bot Category
  • DevOps
💡 Tags
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