ElectroNeek + Freshservice

Actions · 12

• Create Ticket

  Creates a new ticket in Freshservice.

• Add Note to Ticket

  Adds a private or public note to an existing ticket.

• Create Requester

  Creates a new requester (end user) in Freshservice.

• Request Ticket Approval

  Requests approval for a ticket from a specified agent.

• Create Change

  Creates a new change request in Freshservice.

• Update Change

  Updates an existing change request in Freshservice.

• Delete Change

  Deletes a change request from Freshservice.

• Add Note to Change

  Adds a private or public note to an existing change request.

• Create Change Task

  Creates a new task on a change request in Freshservice.

• Update Change Task

  Updates an existing task on a change request in Freshservice.

• Delete Change Task

  Deletes a task from a change request in Freshservice.

• Custom API Call

  Make a custom API call to a specific endpoint

Triggers · 8

• New Ticket

  Triggers when a new ticket is created in Freshservice.

• Updated Ticket

  Triggers when an existing ticket is updated in Freshservice.

• New Requester

  Triggers when a new requester (user) is created in Freshservice.

• Updated Requester

  Triggers when an existing requester is updated in Freshservice.

• New Change

  Triggers when a new change request is created in Freshservice.

• Updated Change

  Triggers when an existing change request is updated in Freshservice. Note: newly created changes may also fire this trigger because their up

• New Change Task

  Triggers when a new task is created on a specific change request.

• Updated Change Task

  Triggers when a task on a specific change request is updated. Note: newly created tasks may also fire this trigger because their updated_at