ElectroNeek + ServiceNow

Actions · 17

• Create Record

  Create a new record in a specified table

• Update Record

  Update an existing record in a specified table

• Get Record

  Retrieve a specific record by its ID

• Find Records

  Search for records in a table using a query

• Delete Record

  Delete a record from a specified table

• Add Comment or Work Note

  Append a customer-visible comment or an internal work note to a record (incident, request, problem, change, etc.)

• Resolve or Close Incident

  Move an incident to Resolved or Closed with a close code and resolution notes

• Attach File to Record

  Upload and attach a file to a record

• Find File

  List or download file attachments from a record

• Delete Attachment

  Delete an attachment by its sys_id

• Get Catalog Item

  Retrieve full details of a catalog item including its variable definitions. Use this before "Submit Catalog Request" to discover the variabl

• Submit Catalog Request

  Order a catalog item. Submits a service catalog request and returns the resulting request number.

• Search Knowledge Articles

  Search published knowledge base articles using free text. Requires the Knowledge API plugin to be active.

• Get Knowledge Article

  Retrieve the full content of a knowledge article by sys_id

• Send Email

  Send an email through your ServiceNow instance using the Email API. Requires the email outbound capability to be configured.

• Count Records

  Return the number of records in a table that match an optional encoded query (uses the Aggregate API)

• Custom API Call

  Make a custom API call to a specific endpoint

Triggers · 3

• New Record

  Triggers when a new record is created in a table

• Updated Record

  Triggers when a record is updated in a table

• New Comment or Work Note

  Triggers when a new comment or work note is added to a record in the selected table