Industry: Civil engineering and mining
Epiroc automated Application Distribution and Billing System using ElectroNeek’s robots
About Epiroc
Epiroc is a leading global productivity partner for the mining and infrastructure industries. With ground-breaking technology, Epiroc develops and produces innovative, safe, and sustainable drill rigs, rock excavation, and construction equipment and tools. The company also provides world-class service and solutions for automation and interoperability. Epiroc is based in Stockholm, Sweden had revenues of SEK 41 billion in 2019, and has more than 14 000 passionate employees supporting and collaborating with customers in more than 150 countries.
THE CHALLENGE
The company receives a significant amount of applications with requests for prices of spare parts and consumables for the mining industry. The processing of these requests was not handled by the sales department, but by specialists from other units. Previously, multiple applications were lost and “idle.”
Bots execute automated tasks in:
Automated process
The programmed robot expects the application to appear and analyzes its accuracy. After receiving it, the robot generates invoices based on applications. The robot also keeps a log of processing requests and bills for further analysis by the management team.
Benefits
Quicker processing of inbound customer requests reduced equipment downtime and improved their customer service
More than 20 000 hours of sales managers' time per year is freed up across several business lines, increasing employee productivity and reducing overtimes
Achievements and future plans
The data management system in Epiroc was accelerated by several ElectroNeek bots that process the incoming applications faster and more accurately than humans can. The accurate invoice generation streamlines the customer relations processes and allows Epiroc’s employees to perform more efficiently at work.
Epiroc plans to deploy more bots in the near future to automate more routine, time-consuming tasks with data processing.