Reliance Bank automated reporting and routine analysis
with ElectroNeek

TLDR

Reliance Bank created ElectroNeek bots that saved 2500+ FTE hours annually for Reliance Bank loan officers and caused the elimination of the open positions within the department.

Background

Reliance Bank’s emphasis is on customer care, covered in the Mission Statement. A wide range of products provided by the bank includes Lending Products & Programs, Deposit Products, Online services such as mobile and online banking. 

The bank’s mission is to guarantee quality financial services, ease of selection, interfacing with the latest technology, and secure transactions. 

Reliance Bank offices are in 8 areas within Pennsylvania State, US.

Challenges

The Reliance Bank loan officer used to spend up to 2 hours a day generating reports in the Encompass system and analyzing competitors’ prices. The task required significant manual efforts and caused lost productivity and work inefficiency. 

ElectroNeek bot saved 2500+ FTE hours annually for Reliance Bank loan officers and triggered the elimination of the open positions within the department

A custom bot automated report generation in Encompass. It logged into the designated accounts in Encompass, generated a report, and uploaded data in an Excel spreadsheet.

The further step for the bot was the removal of the optional variables from the report, opening the predetermined websites of competitors, and the pricing data web search. Once the data was found the bot uploaded it to the pivot table.

Benefits of automation
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Increased capacity of mortgage loans processing

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2500+ hours/year saved for the entire department

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Elimination of open positions in the department due to optimization of report generation and competitor analysis workload

The results and plans

The accuracy of the reporting in Reliance Bank was significantly improved. Upon the first month of implementing ElectroNeek’s bots, the bank management team extended automation initiatives by including new departments into it. Error-free and timely competitor analysis increased the overall efficiency of the business and led to better-informed decision-making processes.

This product has a lot more features than what we had seen before. ElectroNeek can help to fill gaps and voids in every department by batching files, making copies and automating backups, etc.

Chris Barno , Assistant Vice President, Technology Team Leader at Reliance Bank
💼 Company
  • Reliance Bank
📒 Industry
  • Financial services
🌏 Headquarters
  • Pennsylvania, USA
🤖 Bots
  • Loan reports generation
  • Competitive analysis
💡 Key Features
  • Web scraping
  • Browser automation
  • Software automation
🚀 Automated software
  • Web pages
  • Scraping Software
  • Encompass
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